Refund policy
RETURN & REFUND POLICY
Thank you for shopping with The Imperfekt Corner, part of House of A’MOUR. Because many of our products are custom-made, personalized, digital, or fulfilled specifically for your order, ALL SALES ARE FINAL except where otherwise required by applicable law or where an item arrives damaged, defective, or materially different from what was ordered.
Please read this policy carefully before placing your order.
CUSTOM & PERSONALIZED PRODUCTS
ALL CUSTOM AND PERSONALIZED ORDERS ARE FINAL SALE.
Once a custom or personalized order has been submitted, it is NOT eligible for cancellation, return, exchange, or refund.
This includes, but is not limited to:
• Custom T-shirts, sweatshirts, hoodies, and apparel
• Personalized tumblers and mugs
• Custom totes
• Memorial products
• Products containing names, photographs, wording, dates, colors, themes, or other customer-requested details
• Any item created specifically according to a customer's request
Please carefully review all names, dates, spelling, wording, sizes, colors, photos, and other information before submitting your order.
We are not responsible for errors in information supplied or approved by the customer.
DIGITAL PRODUCTS, DOWNLOADS & AI PRODUCTS
ALL DIGITAL PRODUCT SALES ARE FINAL.
Because digital products cannot be physically returned once delivered or access has been provided, digital purchases are not eligible for returns, exchanges, cancellations, or refunds after purchase except where required by applicable law.
Digital products may include:
• PNG and other digital artwork files
• Digital design bundles
• Prompt packs and prompt books
• PDF guides and workbooks
• AI Made Simple products
• AI toolkits and resources
• GPT or AI assistant access products
• Pattern, Print, Tee, Memorial, or other digital creator tools
• Other downloadable or electronically delivered products
Please review the product description, compatibility information, file type, and included contents before purchasing.
Purchasing a digital product does not guarantee a specific business, financial, creative, or sales result.
If you experience a legitimate technical problem accessing a digital product you purchased, please contact us so we can help troubleshoot or restore access when appropriate.
THE DENIM SPOT — DROPSHIPPED PRODUCTS
Products sold through The Denim Spot may be fulfilled and shipped directly to you by a third-party supplier.
Because these items are ordered and fulfilled specifically for your purchase, DENIM SPOT SALES ARE FINAL and are not eligible for returns, exchanges, or refunds for reasons including:
• Ordering the wrong size
• Fit preference
• Changing your mind
• No longer wanting the item
• Color or appearance differences caused by screen or device settings
• Buyer's remorse
Please review the product description and available sizing information carefully before ordering.
Shipping times for dropshipped denim may differ from items made or shipped directly by The Imperfekt Corner. Separate products in the same order may also arrive in separate packages.
If a dropshipped item arrives damaged, defective, or materially different from the item ordered, contact us within 3 business days of delivery. Please include your order number and clear photographs of the item and packaging so we can review the issue and, when applicable, work with the supplier toward an appropriate resolution.
PHYSICAL NON-CUSTOM PRODUCTS
Unless otherwise stated on the product listing, physical products sold by The Imperfekt Corner are considered final sale.
We do not accept returns or exchanges for change of mind, incorrect size selection, buyer's remorse, or personal preference.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your physical order arrives damaged, defective, or materially different from what you ordered, please contact us WITHIN 3 BUSINESS DAYS OF DELIVERY.
Please provide:
• Your name
• Order number
• A description of the problem
• Clear photographs showing the item and issue
• Photographs of the packaging when relevant
We will review the issue and determine the appropriate resolution based on the circumstances.
Submitting a claim does not automatically guarantee a refund. Depending on the situation, an appropriate resolution may include replacement, correction, store credit, or refund when required or approved.
CANCELLATIONS
Custom and personalized orders cannot be canceled once submitted.
Digital orders cannot be canceled once purchased or access/delivery has been provided.
Dropshipped orders may enter supplier processing shortly after purchase and therefore cannot be guaranteed for cancellation.
Please review your entire order carefully before completing checkout.
SHIPPING & DELIVERY
The Imperfekt Corner is not responsible for delays caused by shipping carriers, weather, incorrect addresses supplied by the customer, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Delivery dates shown or communicated are estimates unless specifically stated otherwise.
RETURN SHIPPING
Because our products are generally final sale, please do not send any product back without contacting us first.
Unauthorized returns may not be accepted or refunded.
CONTACT US
If you have an order issue or need assistance with a purchase, please contact:
The Imperfekt Corner
A House of A’MOUR brand
Email: shequila@myhouseofamour.com
For issues involving damaged, defective, or incorrect physical products, please contact us within 3 business days of delivery.
FINAL SALE NOTICE
By completing a purchase from The Imperfekt Corner, you acknowledge that you have reviewed the product description and applicable policies before ordering.
Custom and personalized products, digital products, downloads, AI products, and dropshipped denim are FINAL SALE and are not eligible for return, exchange, or refund except where otherwise required by applicable law or as specifically provided in this policy.